Refund Policy
A legal disclaimer
CoGoCaddy™ products are designed for general household use. By using our products, you assume all responsibility for their safe usage. CoGoCaddy™, with its affiliates and sellers, is not liable for any injury, damage, or loss resulting from improper use or failure to follow the provided instructions. Please note that product images and descriptions are for illustrative purposes only, and actual products may vary slightly in color,, or materials. All trademarks, logos, and brand names are the property of their respective owners. Your use of this site and purchase of CoGoCaddy™ products indicates acceptance of this disclaimer.
Refund Policy - the basics
At CoGoCaddy™, your satisfaction is our top priority. If your item arrives damaged, defective, or not as described, reach out to us within 10 days of receiving your order. Just provide order number and photos of the issue, and once approved, we'll process a refund to your original method. Please note that shipping costs are non-refundable unless the return is due to our error, and personalized or custom items cannot be returned unless they are defective or damaged in transit. Our team is here to you, so feel free to contact us with any questions!
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.